Highland Ridge RV
Reviews and Complaints
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Verified ReviewerPoor Craftsmanship causing the need to replace the floor
Preferred solution: Let the company propose a solution
User's recommendation: Make sure that your warranty covers manufacturer defects in the FLOOR in addition to the other provisions.
No problems as of yet
User's recommendation: Looks like Open Range is a good brand.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPay attention to details before signing anything
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not buy poor customer service
- Love the floor plan
- Rv that they made it was defective
- Customer service
- Servicing of coach
Preferred solution: Full refund
Craftmanship
- Floor plan and half ton towable with wd prep
- Rv that they made it was defective
- Poor warranty coverage on important feature of the trailer
- Dishonored warranty
Preferred solution: Cover the structural defect during manufacturing under the three year structural warranty
Do not reccommend this company at all.
- Love the floor plan
- Quality is poor
Preferred solution: Let the company propose a solution
Depends on this outcome
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf someone tries to sell you a highland ridge trailer..RUN AWAY
- Trailer layout
- Customer service
- Rv that they made it was defective
- Dishonored warranty
Preferred solution: Let the company propose a solution
Nothing but problems from day 1. The company is worthless.
Preferred solution: Full refund
Bad experiance
Horrible customer service
Preferred solution: Deliver product or service ordered
Poor warrenty services
- Trailer layout
- Servicing of coach
Preferred solution: Let the company propose a solution
Plumbing issue. Today getting camper ready for trip; No water from bathroom sink faucets; shower and toilet work fine
Highland Ridge/Jayco poor workmanship
Factory Defect Not Covered since Warranty Expired by Two Weeks
I have been an RV-er over 40 years and never have had the maintenance nightmare as I am having now: Two fold-down campers; four travel trailers; two 5th wheel trailers (1st with one slide out and 2nd with three slide outs).
Our 2017 Highland Ridge Open Range Light slide out floor was crushed when sliding it in on August 25 2018. The factory warranty expired two weeks before the incident.
Total cost for repair is $8,577,08. For labor alone, I am being charged $7,150. Good Sam insurance is reimbursing$1,046. 95. We have pay the balance of $7530.13.
Since we bought this trailer on August 5, 2016, we have had to have the air-conditioner replaced. We have had three water pumps replaced. We have had two pair of awning arms replaced. The double chair recliner was replaced. A window was shattered without reason and the whole double window frame was replaced. When going around a curve, our trailer tires dropped off the side of the black top and two tires flattened with the one tire blowing out completely (passenger side), Weak tire sides made the tire blow out and one rim was destroyed. The siding also was damaged on the exterior and had to be replaced .
We had to use our RV insurance company to pay for the shattered window and awning arms. Beaue we had to turn in twio
- Trailer layout
- Layout of the trailer
- Poor warranty coverage on important feature of the trailer
Preferred solution: Let the company propose a solution
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Thanks for that info. sorry for your problems.
& I as going to buy Highland ridge 5th wheel from their dealer in Lodi Ca. But not now.