Highland Ridge Rv
180K
CLAIMED LOSSES
32
TOTAL REVIEWS
17.6K
PAGE VIEWS
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I have had one problem after another with my RV: the dump tank pull handles broke, the tire blew out on highway only after 7 month and two trips. I was told the wrong rating tires were put on this RV and had to replace all four tires, power station failed, paint is...
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2 comments
PissedConsumer1771104
#1771104
Purchase e a 29RL new. Year one Problems with jacks, propane tanks, vent caps, fan covers.
Year two, trim separated, interior wood trim coming loose, DVD player not working, slide out frame floor coming apart . Highland Ridge customer service is worthless.
Other owners I have spoken with have similar experiences. Do not buy Highland Ridge Ultralight!
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ID
Product
2015 Highland Ridge Rv Open Range 413Rll Rv
Reason of review
Bad quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerManufacturing defect of floor
I brought a brand new 2014 open range light and used it about 6 times. Every time we used it we had to repair something. The last time we used it the living room slide out floor delaminated preventing slide to close. I contact jayco and spoke to customer service rep Emily. I told yes its manufacturing defect but there nothing we can do for you. I will never buy another Jayco product in my life and I tell anybody who will listen to me run away from jayco products.
User's recommendation: Don’t buy jayco product because they don’t stand by their product!
ID
Pros
- Love the floor plan
Loss
$4993
Preferred solution
Let the company propose a solution
Floor
The worst flooring I have ever had in an RV. Have owned my 3x388rks for 4 years.Had to redo the bathroom floor the first year.They put a seam in the middle with no support and to make it worse cut for a floor vent. The 3rd year notice the flooring in the living area has a spongy spot about 2feet by 8foot can see it move underneath .this year one of the slides got a leak at the floor, teck said water was wicking up. This is just a few of the problems we have had. Would not recommend this brand to anyone.
ID
Pros
- Love the layput
Cons
- Poor quality
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor Craftsmanship causing the need to replace the floor
Our 2017 Highland Ridge Open Range 5th wheel's floor became spongy. Suspecting a water leak, we pulled up the flooring and found that the culprit was NOT a leak or rot, but that the 1/4" plywood did not reach from beam to beam leaving the entire width unsupported except for the foam insulation, which within 3 years gave way in the high traffic areas. In addition to the flooring issues, the gearbox for the 2 opposing slides stripped out within 3 years with very little use. After researching these 2 issues, it appears that these are common problems with Highland Ridge.
User's recommendation: Make sure that your warranty covers manufacturer defects in the FLOOR in addition to the other provisions.
ID
Preferred solution
Let the company propose a solution
No problems as of yet
I bought my Open Range 2 years ago, it is a 2410RL. I have not had any problems with my RV, I have been happy with it. I do live in it full time for the first time in my life. I am 62 and retired and love the RV life.
User's recommendation: Looks like Open Range is a good brand.
ID
Location
Garland, Texas
Product
Highland Ridge Rv Rv
New Reviewer
This is what I am dealing with. Like you read in a lot of other reviews the floor is unusable. This unit was less then 3 years old when it started. The unit was in storage I pulled it out and the seal for slide out wall and floor had leaked and allowed water to ruin...
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ID
Cons
- Quality is poor
- Rv that they made it was defective
- Customer service
Loss
$4000
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPay attention to details before signing anything
I'm very upset that i have to have 2 doors replaced , they are both bent or warped and do not stay shut. Bad thing is that I have to make my first payment and cant go anywhere. Doors open on their own. Hate to travel and have them flapping in the wind.
ID
Preferred solution
Full refund
New Reviewer
Depends on this outcome
My rear awning left side on my 2018 Open Range model #183X387RBS Vin. #58TCH0BV4J3XF3164 fell down and almost hit a friend and myself, after examining what happened I found that a bolt snapped from the upper bracket that is secured to the RV while it was parked, and the awning rolled up in its secured position.
1 comment
ID
Service
Highland Ridge Rv Customer Care
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDo not buy poor customer service
First time returned to dealership for repair the refrigerator was not working among some other little things. At dealership for 6 was. Second time the water from the AC unit was leaking due to there were no seals on the slide out. At dealership for 5 weeks Now, third time when we went to pick up the RV the slide was an inch off on one side. It has been at the dealership for 3 weeks, and they are saying Highland Ridge has responded at all. I am going the lemon law route now.
1 comment
ID
Pros
- Love the floor plan
Cons
- Rv that they made it was defective
- Customer service
- Servicing of coach
Reason of review
Poor customer service
Loss
$44000
Preferred solution
Full refund
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Do not reccommend this company at all.
I bought 2018 Mesa Ridge by Highland Ridge. Bought it on May 8, 2018, by May 9 all the windows were leaking and the Dealership told me I had to go to Highland Ridge for it to be fixed. After getting the run around from Highland Ridge, they sent me back to the dealer. After many emails and phone calls that were ignored they finally sent a person down to look at it, but they said they would have to order a new window and then that took about 6 months to get they actually replaced the window but the leaking did not stop. I called to request that come and see if they could get this window to stop leaking. Their answer was I have had it over a year and now I would have to use my extended warranty. I have had to pay an RV tech several hundred dollars to try to figure out how to fix this expensive lemon. I feel this company does not stand behind their product and neither does the dealer that sold it.
ID
Product
Highland Ridge Rv Rv
Pros
- Love the floor plan
Cons
- Quality is poor
Reason of review
Damaged or defective
Loss
$30000
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIf someone tries to sell you a highland ridge trailer..RUN AWAY
We have had multiple issues with our Open Range Roamer 347RES fifth wheel. Right after we bought it we found a leak in the bedroom slide area that took three trips and five descriptions of the problem to Camping World and the manufacturer to get resolved. Now our issue is that for a year we have been trying to get a leak in the roof fixed. No one is willing to take the proper steps to actually find out where the leak actually is. Highland Ridge should be taking it back to fix it but they keep sending us to repair shops that cannot or will not help us. I am giving one star to every criteria below because i can't go lower than that or they would get negative marks.
ID
Pros
- Trailer layout
Cons
- Customer service
- Dishonored warranty
- Rv that they made it was defective
Reason of review
Warranty issue
Loss
$45000
Preferred solution
Let the company propose a solution
New Reviewer
Craftmanship
2018 Open Range 3X 375RDS At 1year 2 weeks, the upper kitchen cabinets fell off the wall. Highland Ridge refused to cover the claim because it was two weeks past the one year craftsmanship warranty. At 1 year 9 months the floor separated from the wall in the dinning slide out. The service center discovered the floor was not properly secured during manufacturing. Because this is a manufacturing defect, our extended warranty will not cover this repair. Highland Ridge refused the claim because this repair does not meet the 3 year structural warranty. Do not trust that Highland Ridge will stand beside their craftsmanship or warranty's.
ID
Location
Northeast Dallas, Texas
Pros
- Floor plan and half ton towable with wd prep
Cons
- Dishonored warranty
- Quality
- Poor warranty coverage on important feature of the trailer
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Cover the structural defect during manufacturing under the three year structural warranty
Bad experiance
bought a new 2019 light 5th wheel, had it in shop 2 times before we eve went camping, once for the exterior body, the bottom of the kitchen and living room slides stuck out like wings, the next time we got home and no power unless i hooked up the charger, replace the box that ran the power, went camping 1st time water all over bathroom floor, front door has to be slammed to shut cannot lock deadbolt. Hole on the left side of the kitchen slide out bottom can see the ground when opened, have to oped and close kitchen slide out a few times before it closes tight. Living room slide out popping and grinding going in and out, took it in and they made it a little bit quieter, the when we went to pick up the unit the right front electric jack would not go up or down so they had to replace it before we could leave, they blame the manufacture, was hoping they would just let us return it for something else. It's like whats next, took the enjoyment out of owning it..
ID
Location
Loup City, Nebraska
New Reviewer
Nothing but problems from day 1. The company is worthless.
Our unit finally went back to factory in Indiana. Was sent back to Lazy days and all the work they done looks horrible! They are truly a ripoff company. We paid a lot of money for our 3X397FBS They have put us off until the warranty ran out now they just say the warranty has expired. I will never buy a new RV again from Anybody!
ID
Location
Vero Beach, Florida
Reason of review
Bad quality
Loss
$80
Preferred solution
Full refund
New Reviewer
Horrible customer service
We bought our camper less than a year ago brand new. We have been able to use it 3 times. Closet slide has had motor burn out, fridge leaked and warped kitchen floor our third slide the floor is coming up I. It. We paid to have first slide fixed and 30 days later and we are still waiting to be refunded. Now it is back in for more warranty work and we are now being told 2-3 weeks before we will get it back. Highland Ridge does not care about their customers and frankly would NEVER recommend them to anyone.
ID
Location
Hamilton, Ohio
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
New Reviewer
Plumbing issue. Today getting camper ready for trip; No water from bathroom sink faucets; shower and toilet work fine
Water pressure in kitchen very low. No water at all from bathroom sink faucets. Bathroom shower and toilet both work fine. Problem exist with both city water and fresh water-pump works fine. I know its out of warranty. I'm just looking for suggestions to fix. No way I can get in for repairs before my trip. Any suggestion for fix is appreciated.
ID
Reason of review
Good customer service
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Oh no! Any other issue's?
I'm actually about to purchase your unit from Camping World in Summerfield, FL. Thank you in advance, Kimber